Cleaning
made simple

Kept cleaners offer one-off and regular home cleaning, and you can choose whether the job is an exit/moving clean, a standard clean, or a deep clean. You can also add extras like an oven clean, pantry clean, fridge clean and bed linen changes. Find out more about the different service types available on Kept.

Kept is a marketplace for all New Zealand-based house cleaners. We provide the marketplace for cleaners to advertise and take customer bookings with ease. We don't employ or endorse any individual cleaner or cleaning business. 

Some cleaners may work for cleaning businesses that have many cleaners on their roster, and others work for themselves. They each have their own staff and health and safety policies which we encourage them to explain on their Kept profiles. 

Kept reviews every cleaner and ensures their identity, and we rely on customer feedback and reviews to moderate the quality of the professionals on Kept.

On the Kept app you can enter your address, so you're only seeing cleaners who service your location. From there you can filter down your results by selecting a date that works for you, so you can instantly see who's available. 

You can sort your results by highest reviews, price, or see only vaccinated cleaners. We recommend reading through the cleaner profiles to see whose experience and approach aligns with your needs.

All cleaners have a different booking window; i.e. how much advance warning they need before a clean. Some of these will be set to very close to a booking time. You will be able to filter your search to show cleaners that are available within your desired time and date range.

A team is a cleaning team of two that have a higher hourly rate but can get the job done faster. So if you have a big job or need it done more promptly, select a team. A team is also especially useful for big jobs like an exit clean. 

Kept supports all people being able to work. Cleaners can specify if they are vaccinated and you will be able to see this in your search and you can also filter your result by vaccinated only cleaners. If you choose a vaccinated cleaner you can request to see their vaccine passport on arrival. 

Download the app from the Apple App Store or Google Play Store.  From here you can enter your address and browse available cleaners straight away. To book a cleaner you will need to enter a few details about your home, select what type of cleaning you need, choose a cleaner you like, and select a date and time, then you can click 'book now' and follow through to payment to instantly book this cleaner. 

All cleaners on Kept can be instantly booked, as you are only seeing cleaners who service your location, and provide the services you're after and are available. We've made booking easy!

To confirm your clean you will make payment within the app via the online booking system, Kept will hold the funds and process payment to the cleaner on your behalf 48 hours after the clean is complete.

You can reschedule your appointment for free up until 24 hours prior to the booking time. Though you can't make changes to what you booked, you can cancel the booking at any time, which incurs a fee as per our cancellation policy.

You will get a booking confirmation and a reminder email as well as a calendar appointment for your booking so you don't miss it.

You can provide details for how the cleaner will enter and exit your property and what they should focus on, all within the app. All you need to supply is a vacuum cleaner in good working order, make sure your house is tidy, and your cleaner will take care of the rest!

After your completed clean you will receive an email which will ask you to review your clean. This cannot be edited once posted unless a dispute is opened. Please leave a factual review and feel free to highlight what you loved about your cleaner. These reviews are very helpful to fellow customers.